Withdrawal & Return
From our terms of service:
7. Right of withdrawal for private customers
The customer has the right to withdraw from the contract concluded in accordance with the following information on the right of withdrawal:
a) Information on the rights of withdrawal:
The customer has the right to cancel the declaration of acceptance of the contract without stating a reason within fourteen (14) days. The stated period starts with receipt of the goods at the recipient. The customer has to exercise the right of withdrawal by means of a clear declaration (e.g. by fax, email, letter, electronic return process). To comply with the stated withdrawal period, it is sufficient to dispatch the notice of withdrawal or the goods in time.
The notice of withdrawal is to be sent to:
RHIEM Services GmbH
Tor 5-7 (ACAT/Skyvell)
Zunftweg 16
D-46562 Voerde
Telefone: +49 7621 1543-70044
E-mail: service@skyvell.com
In case of cancellation by returning the goods, the goods are to be sent in their original packaging and with the corresponding label to the above address.
b) Consequences of withdrawal:
In the event of an effective cancellation Skyvell will refund the received payment including the original delivery costs without delay, but at the latest within 14 days of receipt of the notice of withdrawal. Additional costs incurred by the customer selecting another delivery method than standard delivery is not refunded. Skyvell is using the same means of payment for the refund the customer has used for the payment of the goods, unless Skyvell has specifically agreed otherwise.
The customer must send back the goods to Skyvell no later than 14 days after having received the notice of withdrawal. Standard return costs are covered by Skyvell. Skyvell has the right to refuse to make the refund until it has received the goods, or the customer has provided proof that the goods are sent back.
The customer must not reduce the value of the goods the customer wishes to return. The customer must provide compensation for such reduced value if the deteriorated condition is the result of the handling of the goods exceeding the usual verification of the characteristics, quality and functioning. Verification of the characteristics, quality and functioning is understood as testing and fitting the goods the way it is possible und normal in a retail store.
c) Exclusion of withdrawal:
The right of withdrawal does not apply inter alia to contracts: - for the delivery of sealed products which for reasons of public health a return is not appropriate, and the customer has removed the seal after delivery (such as underwear, swimwear, socks, caps, etc.), - for the delivery of goods which are not prefabricated and for which the fabrication an individual selection or modification is decisive, or which are clearly tailored to the customer’s personal needs.
End of the information on right of withdrawal.